CUSTOMER COMPLAINT SETTLEMENT SCHEME (“CCSS”) FOR THE TELECOMMUNICATIONS INDUSTRY

Hong Kong Telecommunications (HKT) Limited announces that we have participated in the Customer Complaint Settlement Scheme (“CCSS”) which is a mediation service provided by an independent service center set up under the Communications Association of Hong Kong.

For more information on the CCSS, please call the CCSS Service Center at 2180 9521 or visit their website at http://ccss.cahk.hk.