Contact Details

About us
About us
This section will guide you through the PCCW Group and what we do and offer, and give you a quick sketch of our management team, corporate fast facts and industry awards.
Investor Relations
Investor Relations
All about PCCW’s financials and business development as well as other company materials can be found here.
- Email Alerts
- Investor Contacts
Sustainability
Sustainability
We are committed to operating in a manner that is economically, socially and environmentally sustainable while balancing the interests of our various stakeholders.
Digital Journeys
Digital Journeys
PCCW is at the heart of the digitally connected world. We are making your digital world come alive with our expertise in telecommunications, media and IT solutions.
- Main Page
- Case Studies
Careers
Careers
We seek and groom local and global talent to meet the needs of both consumer and business customers.
- Learning and Development
Media Centre
Media Centre
Useful resource for members of the media, providing a wide range of information such as current and archived media releases and other key corporate information.
Contact
Contact
Check out our contact details here.
- Feedback Form
Products & Services
Products & Services
- Main Page
SEARCH PCCW.COM

HKT Smart Living Online Shop	+852 2888 1888 (Cantonese) +852 2888 0008 (English)
HKT Consumer Service Hotline	+852 1000	pccw1000@pccw.com
Customer Service Suggestions		cs@pccw.com
NETVIGATOR Sales Hotline	Tel: +852 2888 0008 (Press [1]) WhatsApp: +852 5200 0888	hktesales-apply@pccw.com
NETVIGATOR Customer Service	+852 1000 (9am-9pm daily)	custserv@netvigator.com (General Enquiry) techsupp@netvigator.com (Technical Support)
csl Wi-Fi Customer Service	+852 2512 3123 (9am-9pm daily)	customerservice@hkcsl.com
snaap! Customer Service	+852 1833 866 (9am-9pm daily)	cs@snaap.com
csl Customer Service	+852 25 123 123	customerservice@hkcsl.com
csl Product Hotline	+852 2888 2123
1O1O Customer Service	+852 2888 1010	customerservice@hkcsl.com
1O1O Product Hotline	+852 2988 1010
PCCW-HKT Mobile Service Rechargeable (Prepaid) SIM Card - Sales & Customer Service	+852 1833 803
PCCW-HKT mobile service Rechargeable SIM Card (Prepaid SIM) Customer Service	+852 1833 803
Home Phone & eye - Customer Service	+852 1000 (9am-9pm daily)	pccw1000@pccw.com
Home Phone & eye - Sales	Tel: +852 2888 0008 (Press [3]) WhatsApp: +852 6388 8555
IDD 0060	+852 10060
1O1O HOME Sales Hotline	Tel: +852 2888 6868 WhatsApp: +852 5472 2539	1010home@pccw.com
1O1O HOME Customer Service	+852 171010	1010homecs@pccw.com
HKT Smart Living	Tel: +852 2888 0008 (Press [4] for General Enquiry) +852 1000 (Technical Support) WhatsApp: +852 6255 5888 (Sales)	enquiry@smartliving.hkt.com
Now TV Sales Hotline	+852 2888 0008 (press [2]) WhatsApp: +852 9613 3533
Now TV Customer Service	+852 1833 888	cs@nowtv.now.com (General Enquiry) ts@nowtv.now.com (Technical Support)
PCPD General Enquiry	+852 2514 3990	enquiry@pcpd.com

HKT Smart Living Online Shop	+852 2888 1888 (Cantonese) +852 2888 0008 (English)
HKT Consumer Service Hotline	+852 1000	pccw1000@pccw.com
Customer Service Suggestions		cs@pccw.com
NETVIGATOR Sales Hotline	Tel: +852 2888 0008 (Press [1]) WhatsApp: +852 5200 0888	hktesales-apply@pccw.com
NETVIGATOR Customer Service	+852 1000 (9am-9pm daily)	custserv@netvigator.com (General Enquiry) techsupp@netvigator.com (Technical Support)
csl Wi-Fi Customer Service	+852 2512 3123 (9am-9pm daily)	customerservice@hkcsl.com
snaap! Customer Service	+852 1833 866 (9am-9pm daily)	cs@snaap.com
csl Customer Service	+852 25 123 123	customerservice@hkcsl.com
csl Product Hotline	+852 2888 2123
1O1O Customer Service	+852 2888 1010	customerservice@hkcsl.com
1O1O Product Hotline	+852 2988 1010
PCCW-HKT Mobile Service Rechargeable (Prepaid) SIM Card - Sales & Customer Service	+852 1833 803
PCCW-HKT mobile service Rechargeable SIM Card (Prepaid SIM) Customer Service	+852 1833 803
Home Phone & eye - Customer Service	+852 1000 (9am-9pm daily)	pccw1000@pccw.com
Home Phone & eye - Sales	Tel: +852 2888 0008 (Press [3]) WhatsApp: +852 6388 8555
IDD 0060	+852 10060
1O1O HOME Sales Hotline	Tel: +852 2888 6868 WhatsApp: +852 5472 2539	1010home@pccw.com
1O1O HOME Customer Service	+852 171010	1010homecs@pccw.com
HKT Smart Living	Tel: +852 2888 0008 (Press [4] for General Enquiry) +852 1000 (Technical Support) WhatsApp: +852 6255 5888 (Sales)	enquiry@smartliving.hkt.com
Now TV Sales Hotline	+852 2888 0008 (press [2]) WhatsApp: +852 9613 3533
Now TV Customer Service	+852 1833 888	cs@nowtv.now.com (General Enquiry) ts@nowtv.now.com (Technical Support)

PCCW Business 24-hour Sales	+852 10088	business_inquiry@pccw.com
PCCW Business Customer Hotline 24-hour	+852 10088	bizservices@pccw.com (General Enquiry) bizts@pccw.com (Technical Support)
Customer Service Suggestions		cs@pccw.com
Business NETVIGATOR 24-hour Sales	+852 10088	business_inquiry@pccw.com
Business NETVIGATOR 24-hour Customer Service	+852 10088	bizservices@pccw.com (General Enquiry) bizts@pccw.com (Technical Support)
csl Customer Service	+852 25 123 123	csbiz-h@hkcsl.com
1O1O Customer Service	+852 2304 1010
one communications 24-hour Sales	+852 10088	business_inquiry@pccw.com
one communications 24-hour Customer Service	+852 10088	bizservices@pccw.com (General Enquiry) bizts@pccw.com (Technical Support)
PCCW Global - General Enquiry	+852 2888 6688	asiapacific@pccwglobal.com
Office Telecommunications & Computer Product Sales	+852 10088	business_inquiry@pccw.com
Office Telecommunications - Keyline	+852 2573 8109	bizservices@pccw.com (General Enquiry) bizts@pccw.com (Technical Support)
Office Telecommunications - PABX	+852 2888 3799	bizts@pccw.com
HKT Smart Living - Business Development & Strategic Partners	+852 2888 6338	business@smartliving.hkt.com
Now TV 24-hour Sales	+852 10088	business_inquiry@pccw.com
Now TV Customer Service	+852 10088	bizservices@pccw.com (General Enquiry) bizts@pccw.com (Technical Support)
Now TV Corporate Advertising Solutions	+852 2888 1666	nowadsales@pccw.com
PCCW Solutions - General Enquiry	+852 2296 8998	pccwsolutions@pccw.com
PCPD General Enquiry	+852 2514 3990	enquiry@pcpd.com

PCCW Business 24-hour Sales	+852 10088	business_inquiry@pccw.com
PCCW Business Customer Hotline 24-hour	+852 10088	bizservices@pccw.com (General Enquiry) bizts@pccw.com (Technical Support)
Customer Service Suggestions		cs@pccw.com
Business NETVIGATOR 24-hour Sales	+852 10088	business_inquiry@pccw.com
Business NETVIGATOR 24-hour Customer Service	+852 10088	bizservices@pccw.com (General Enquiry) bizts@pccw.com (Technical Support)
csl Customer Service	+852 25 123 123	csbiz-h@hkcsl.com
1O1O Customer Service	+852 2304 1010
one communications 24-hour Sales	+852 10088	business_inquiry@pccw.com
one communications 24-hour Customer Service	+852 10088	bizservices@pccw.com (General Enquiry) bizts@pccw.com (Technical Support)
PCCW Global - General Enquiry	+852 2888 6688	asiapacific@pccwglobal.com
Office Telecommunications & Computer Product Sales	+852 10088	business_inquiry@pccw.com
Office Telecommunications - Keyline	+852 2573 8109	bizservices@pccw.com (General Enquiry) bizts@pccw.com (Technical Support)
Office Telecommunications - PABX	+852 2888 3799	bizts@pccw.com
HKT Smart Living - Business Development & Strategic Partners	+852 2888 6338	business@smartliving.hkt.com
Now TV 24-hour Sales	+852 10088	business_inquiry@pccw.com
Now TV Customer Service	+852 10088	bizservices@pccw.com (General Enquiry) bizts@pccw.com (Technical Support)
Now TV Corporate Advertising Solutions	+852 2888 1666	nowadsales@pccw.com

Media Contacts		pr@pccw.com
PCCW Investor Relations		ir@pccw.com
Career Enquiry		career@pccw.com
Local Directory Enquiries	+852 1083 (Cantonese) +852 1081 (English) +852 1088 (Putonghua)
IDD Codes & Local Times Worldwide Enquiry	+852 10013
Telephone Repair/Fault Reporting	+852 109	fr@pccw.com
PCCW Website Comments		webmaster@pccw.com
PCPD Media Contacts		corpcomm@pcpd.com
PCPD Investor Relations		ir@pcpd.com

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