PCCW continuously improves its customer service. We are therefore pleased to adopt the Code of Practice for Telecommunications Service Contracts (the Code) developed by the Communications Association of Hong Kong (CAHK), of which our Group members (including Hong Kong Telecommunications (HKT) Limited and CSL Mobile Limited are members.

PCCW has been using all use reasonable endeavours to comply with the Code. Please note that the terms of existing contracts with customers are not affected by the implementation of the Code. For details of the Code, please click here.