- Provide support for healthcare concierge service in call center environment
- Provide best-in-class quality service by phone and through multiple digital interfaces – DrGo App / email / social media / live chat
- Assist customers in navigating various digital service tools, and provide assistance on online application functionality
- Perform order entry and use systems for service tracking, information gathering, or problem solving
- Work location: Shatin (nearby City One Town)
- 42.5 or 48 hours per week, 5-day work
- Willing to take up day shift duty (within 0800-2000) or night shift duty (1530-0000), and work on weekend & public holidays
- F.5 / DSE or above with minimum 1 year of customer service experience; experience in healthcare and concierge service is preferred
- Customer-oriented, with empathy and good caring attitude
- Good command of both written and spoken Chinese and English; fluent Putonghua would be an added advantage
- Good computer knowledge, data entry and typing skills in English and Chinese (速成/倉頡)
- Ability to handle multi-tasks on various technology platforms; able to learn and utilize new technology as service evolves
If you wish to have an exciting and rewarding career, send us your CV via the following methods.
- Email:career-consumer@pccw.com
PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.